Questions, answered.
Getting started
How do we get started?
Book a free on-site visit. We come see your setup, talk through what’s going on, and send you a written quote. You decide from there.
Book a free on-site visitIs the visit really free? Do we have to buy anything?
Yes, it’s free, and there’s no obligation. If the quote isn’t right for you, that’s the end of it.
What happens after the visit?
You get a written quote that says what we’ll do and what it costs. Nothing starts until you approve it.
Pricing and contracts
How much does it cost?
It depends on the work. That’s why we visit first — so the quote fits your actual setup. Every quote is in writing, and you approve it before we start.
How pricing worksWill there be surprise charges?
No. If something comes up that’s outside the quote, we tell you and get your OK before doing it. Invoices are itemized so you can see exactly what was done.
Do we have to sign a long-term contract?
No. We work project by project or by the hour. Ongoing clients can set up an agreement for regular support, with no auto-renewal and no exit fees.
Do you offer payment plans?
Yes, for larger projects — a down payment, then the balance over a few monthly payments.
Do you offer discounts for non-profits?
Yes. Non-profits and community organizations get a discount.
Your systems and data
Who owns our accounts and passwords?
You do. Accounts, domains, and licenses are set up in your name. You hold the admin passwords; we use our own named accounts.
What happens to our information?
Your information belongs to you. We help you manage your systems, but your information is yours to keep and manage. We only look at what the job needs, and we never copy it to our systems.
Will you install things without asking?
No. We recommend; you decide what gets installed and what doesn’t.
What if we want to switch to another IT company?
That’s your call — you don’t need our permission. We’ll hand everything over, documented.
Can you take over from our current IT company?
Yes. We recover admin access, move accounts into your name, and write down how everything is set up.
About vendor recoveryResponse and availability
How fast can you respond?
Same or next business day, depending on your agreement and our availability.
Do you offer 24/7 support?
No. We’re honest about that. We work business hours and tell you plainly when we can be there.
Do you work remotely or on-site?
Both. On-site across our service area, and remote when it’s faster for you.
Where we work
What area do you cover?
On-site across Union County and Mecklenburg County. Remote support anywhere. Including Monroe, Indian Trail, Matthews, Waxhaw, Charlotte.
What we work on
What devices do you support?
Windows and Mac computers, iPads, and servers. Printers, Wi-Fi, firewalls, and switches.
Do you work with Google Workspace and Microsoft 365?
Yes — setup, migration, security, and training for both.
Do you work with our internet provider or other vendors?
Yes. We coordinate with your internet provider, phone company, and software vendors so you don’t have to.
Do you install security cameras or alarms?
No. We don’t install cameras, monitor alarms, or do electrical work.
What we don’t doCan you build custom tools or automations?
Yes. Forms, workflows, reports, and small custom tools — quoted per project.
Language
Do you work in Spanish?
Sí. We work in English and Spanish, including staff training.